Help Centre

Frequently Asked Questions

Do I need to have an account to place an order?

You’re welcome to checkout as a guest, but there are some perks if you have an account with us. You’ll have a quicker checkout process (a must when we release those items that sell out in minutes), an easy way to view your order status and order history, and you’ll receive weekly updates on our newest releases and special promotions.

I forgot my password. What should I do?

All you need to do is click “Lost Password?” on the login page and you’ll be redirected to a page where you can create a new password.

What’s the status of my order?

Feel free to check your order status here.

What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.

My order is still “in process.” When will it ship?

Please allow 1-2 business days for your order to be processed (this excludes weekends and local public holidays). We’ll send your tracking information as soon as your order has shipped. Contact for more info.

How can I pay for my order?

You can pay using online banking, FPX or manual bank transfer. For manual bank transfer, please fill up Payment Notification Form here after payment made.

My bank was charged, but I don't think my order went through. What should I do?

Please contact us as soon as possible and include: the email address used to place the order, order date and time, order value, and payment method. We’ll be able to resolve the issue once we have this info. Contact us here.

Other Questions?

Got other questions to ask us? Contact us. Chat: Messenger

Send us an email and we'll get back to you within 24 hours.
*Please note: Email response times may take longer due to the holiday period.